Terms & Policies
Cookie Policy
This Cookie Policy explains how Converge AI PTE. LTD ("Converge AI", "we", "us" or "our") may use cookies, web beacons, pixel tags, mobile analytics software, log files, or other technologies to collect certain information about your online activity. Those technologies provide us with analytics and statistical information that allows us to provide improved and more relevant services and content. You may, however, disallow receiving cookies at any time through your web browser. It is not our intention to use cookies to retrieve information unrelated to Converge AI's services. Some or all of the cookies below may be stored in your browser by Converge AI or our partners.
Please refer to our Privacy Policy for more information on our privacy practices.
Managing your preferences
Before we dive into the details – if you are just looking to manage your preferences on our Service relating to cookies and similar technologies (including opting-out), you can do so at any time through our Cookie Preference Centre by .
If you do not accept our cookies, you may experience some inconvenience in your use of our Service.
If you want to find out more about cookies and similar technologies on our Service and emails, please keep reading.
What types of technologies does Converge AI use?
We may use any or all of the following "technologies" on our Service and in our emails.
Cookies
A cookie is a very small text file that may be placed on your browser or in the storage on your device. There are two types: "session cookies" and "persistent cookies":
- Session cookies are cookies that disappear from your device or browser when you close your browser.
- Persistent cookies stay on your device even after you close your browser.
Please note that both Converge AI and third-party service providers may set cookies via our Service – these "third party cookies".
Pixel tags
- A pixel tag is a single pixel, transparent GIF image with a unique identifier that can recognise certain types of data on your device (similar to how cookies do). They are used to operate and improve the Service and our email practices, including to help deliver cookies, count visits and understand usage and email campaign effectiveness.
- For example, we may put pixel tags on emails to understand how you interact with that email (whether you opened it, forwarded it, clicked on a link, etc.). These pixels may collect the time, location and operating system of the device you use to read the email.
Other similar technologies
We may also use other tracking technologies, such as mobile advertising IDs and tags, HTML5 local storage / local shared objects (which store relevant data locally on your device), for similar purposes as described in this Cookie Policy.
When we refer to cookies and "similar technologies" in this Cookie Policy, such reference includes reference to the pixel tags discussed above, HTML5 local storage / local shared objects and other equivalent tracking technologies.
How can you control or delete cookies?
You can control or limit how cookies and similar technologies are used by taking the following steps:
- Managing your preferences on our Service (including by opting-out) at any time by using our Cookie Preference Centre by .
- Pixel tags in emails can typically be blocked by default by configuring your preferences in your email client to block external images or setting it to show "plain text only" emails.
- Many of the cookies used on our website can be enabled or disabled through preferences management or by disabling the cookies through your browser. To disable cookies through your browser, follow the instructions usually located within the “Help,” “Tools” or “Edit” menus in your browser. Please note that disabling a cookie or category of cookies does not delete the cookie from your browser unless manually completed through your browser function.
- Data collected by our analytics cookies can be deleted. If cookies are deleted, the information collected prior to the preference change may still be used. However, we will stop using the disabled cookie to collect any further information from your user experience.
For more information
For more information about cookies, including about the cookies that have been set on your device and how to manage and delete them, visit www.allaboutcookies.org. Also, to learn more about targeting and advertising cookies and your choices more widely, you can go to the Network Advertising Initiative, the Digital Advertising Alliance's Consumer Choice, or if you are in Europe, Your Online Choices.
Finally, if you do not accept certain non-essential cookies and similar technologies, you may experience some inconvenience in your use of our Service. For example, we may not be able to recognise your device and you may need to log in every time you visit our Service.
Additional Disclosures for Certain Jurisdictions
For Residents of California (USA)
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) may grant you additional rights with respect to cookies and similar technologies.
Some of the cookies and similar technologies used on our Service, in particular Analytics Cookies and Advertising Cookies, may be considered "sharing" of personal data for purposes of cross-context behavioral advertising under the CCPA/CPRA. You have the right to opt out of such sharing.
To exercise your opt-out right, please use our and disable Analytics Cookies and Advertising/Targeting Cookies. You may also submit a request by emailing us at support@converge.ai with the subject line "Do Not Sell or Share My Personal Data."
For more information about your privacy rights under California law, please refer to our Privacy Policy.
For Residents of the United Kingdom
If you are located in the United Kingdom, our use of cookies and similar technologies is also governed by the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). The same consent mechanisms described in this Cookie Policy apply to you.
International Data Transfers
Some of the third-party cookies and similar technologies set through our Service may result in your personal data being transferred to, and processed in, countries outside your country of residence, including the United States, which may not provide the same level of data protection as your home jurisdiction.
Where such transfers involve data from the European Economic Area (EEA) or the United Kingdom to countries not covered by an adequacy decision, we ensure that appropriate safeguards are in place, such as the EU Standard Contractual Clauses (SCCs) adopted by the European Commission or the UK International Data Transfer Agreement (IDTA), as applicable.
For more information about the specific safeguards applicable to cross-border transfers of your personal data, please refer to our Privacy Policy or contact us at support@converge.ai.
Details of Cookies and Similar Technologies
Below is a list of the specific cookies and similar technologies that we use on our Service. This list may be updated from time to time as our services evolve.
Strictly Necessary Cookies
These cookies are necessary for our website to fully function and cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You may set your browser to block or alert you about these cookies, but then some parts of the site will not work properly. These cookies do not store any personal identifiable information.
| Cookie Name | Vendor | Expiration | Description |
|---|---|---|---|
| converge_cookie_consent | Converge AI | 6–12 months | Stores your cookie consent preferences |
| __cf_bm, cf_clearance | Converge AI | Session | Security and bot protection |
| _session, _txn* | Converge AI | Session–3 days | User authentication and login session |
Functional Cookies
These cookies are used to enhance your user experience. For example, they may remember your preferences and settings to provide a more personalised experience.
| Cookie Name | Vendor | Expiration | Description |
|---|---|---|---|
| enter-language, NEXT_LOCALE | Converge AI | 12 months | Saves your language preference |
| g_state | Session | Manages Google One Tap sign-in state |
Analytics Cookies
These cookies are used for internal purposes to help us provide a better experience. For example, we use them to assess the performance of our website, understand user behavior, and test different ideas for the website. This type of cookie can be set by Converge AI or a third party on our behalf.
| Cookie Name | Vendor | Expiration | Description |
|---|---|---|---|
| _ga, ga* | 24 months | Aggregate usage statistics | |
| _dd_s | Converge AI | 4 hours | Performance monitoring |
Advertising Cookies
These cookies are used to deliver relevant and/or tailored content and advertising to you and to evaluate the effectiveness of that content. This cookie may collect personal data such as pages you visit on our website, how you arrived at our website, and your purchases from Converge AI. This type of cookie can be set by Converge AI or a third party on our behalf.
| Cookie Name | Vendor | Expiration | Description |
|---|---|---|---|
| _gcl_au | 90 days | Ad conversion tracking | |
| _fbp | Meta | 90 days | Ad attribution and audience measurement |
| _uetsid, _uetvid, MUID, MR | Microsoft | Session–13 months | Ad tracking and attribution |
| _twpid | Twitter/X | Session | Ad attribution |
Third Party Website Cookies
When using our website, you may be directed to other websites for such activities as surveys, and to view content hosted on those sites such as an embedded video or news article. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.
Changes to this Cookie Policy
Information about the cookies and similar technologies we use may be updated from time to time, so please check this Cookie Policy on a regular basis for any changes.
Questions
If you have any questions about this Cookie Policy, please contact us by email at support@converge.ai.